The Arzen Collective

Privacy Policy

How we protect your data and respect your privacy

The Arzen Collective
13B Antrim Street
Lisburn, BT28
Northern Ireland
Email: juliet@arzen.co.uk

1

Introduction

At The Arzen Collective, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, both in-clinic and online. We operate in accordance with the UK GDPR and the Data Protection Act 2018.

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What Data We Collect

We may collect and process the following types of personal data: Personal Information • Name • Email address • Phone number • Date of birth (where relevant) Health & Wellness Information Collected via our Health Check-In Form: • Medical history • Current health concerns • Wellness goals • Lifestyle information relevant to your care Booking & Service Data Collected through Phorest: • Appointment history • Services received • Practitioner notes (where applicable) • Payment records Online Store Data Collected via Shopify: • Purchase history • Billing and shipping details • Payment information (processed securely via third-party providers) Website & Chatbot Data Collected via JotForm: • Enquiries submitted • Responses to chatbot interactions • General usage data

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Why We Collect Your Data

We collect and use your data to: • Provide personalised wellness and treatment services • Ensure safe and appropriate care based on your health information • Manage bookings and appointments • Process payments and orders • Communicate with you about your appointments, services, or enquiries • Improve our services and client experience • Meet legal and regulatory obligations We only collect data that is necessary and relevant to your care and experience.

4

Legal Basis for Processing

We process your data under the following lawful bases: • Consent – when you provide health and wellness information • Contract – to deliver booked services and products • Legal obligation – where required by law • Legitimate interests – to improve our services and operations

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How We Store and Protect Your Data

Your data is securely stored using trusted third-party platforms, including: • Phorest • Shopify • JotForm We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

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How Long We Keep Your Data

We retain your data only for as long as necessary: • Health and treatment records: Up to 7 years after your last appointment • Booking and transaction data: Up to 6 years for legal and accounting purposes • Enquiry data: Typically up to 12 months Data is securely deleted or anonymised once it is no longer required.

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Sharing Your Data

We do not sell your personal data. We may share your data only where necessary: • With practitioners within The Arzen Collective (for your care, where relevant and appropriate) • With service providers (e.g. booking, payment, and hosting platforms) • Where required by law or regulatory authorities All third-party providers are required to comply with data protection laws.

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Your Rights Under GDPR

You have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data (where applicable) • Restrict processing of your data • Object to certain types of processing • Withdraw consent at any time (where processing is based on consent) • Data portability (receive your data in a structured format) To exercise any of these rights, please contact us at: juliet@arzen.co.uk

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Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

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Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: The Arzen Collective 13B Antrim Street Lisburn, BT28 Northern Ireland 📧 juliet@arzen.co.uk

Last updated: 22 September 2026

The Arzen Collective

A connected approach to whole-person health

Contact Us

info@arzen.co.uk028 9244 1526

The Arzen Collective
13B Antrim Street
Lisburn, BT28

Clinical Governance: Clinical services at The Arzen Collective are delivered by qualified, registered practitioners. Holistic and complementary therapies are offered alongside — not as a replacement for — conventional medical care. If you have a medical condition, we recommend consulting your GP before starting any new treatment. Our practitioners hold relevant professional registrations and are listed on their individual profile pages.

Arzen Therapy Descriptions

Reflexology

Reflexology is a gentle therapy that works through specific pressure points on the feet, hands or ears, helping the body to slow down and settle. At Arzen, we use it to support relaxation, reduce stress and encourage balance across the whole body, creating space for your system to rest, reset and restore.

Kinesiology

Kinesiology uses gentle muscle testing to explore where the body may be holding stress or imbalance. Looking at the connection between physical, emotional and nutritional wellbeing, it can help us better understand what your body may be communicating and support a more balanced, regulated state.

Hypnotherapy

Hypnotherapy uses guided relaxation and focused attention to work with thoughts, behaviours and emotional responses that may be happening beneath the surface. It can help create new patterns, reduce feelings of stress or overwhelm and support a greater sense of calm, confidence and control.

EFT Tapping

EFT, also known as tapping, combines gentle tapping on specific acupressure points with focused attention on thoughts, emotions or experiences. It can help reduce emotional intensity, calm the nervous system and create space for a different response to things that may previously have felt overwhelming or difficult to shift.

Fascia Release

Fascia release works with the connective tissue that runs throughout the body and can become restricted through stress, injury, posture or prolonged tension. By gently releasing these areas, the therapy can help ease discomfort, improve movement and give the body more freedom to move and respond naturally.

Physiotherapy

Physiotherapy helps you understand how your body is moving, where it may be struggling and what it needs to function more comfortably. Through movement, hands-on treatment and personalised support, it can help reduce pain, improve strength and mobility, and build confidence in your body again.

Massage Therapy

Massage therapy works with the muscles and soft tissues of the body to release tension, encourage relaxation and support easier movement. At Arzen, we see it as more than simply treating a tight or painful area — it can be an opportunity to slow the body down, reduce physical stress and support a greater sense of connection and balance.

Trauma Therapy

Trauma therapy provides a safe, supportive space to understand how difficult or overwhelming experiences may still be affecting the mind, body and nervous system. At Arzen, the focus is not simply on revisiting the past, but on helping you feel safer in the present, develop healthier responses and gradually rebuild a greater sense of stability, connection and control.

Nutritional Health Support

Nutritional health support looks at how food, lifestyle and everyday habits may be influencing how you feel and function. At Arzen, the focus is on understanding your individual needs and creating realistic, sustainable changes that can support energy, digestion, mood, hormone balance and overall wellbeing.

Women’s Health & Menopause Support

Women’s health and menopause support looks at the changes happening across hormones, body and mind, and how these may be affecting everyday life. At Arzen, the focus is on helping you better understand what is happening, feel heard and supported, and find practical ways to manage symptoms, improve wellbeing and navigate this stage with greater confidence and clarity.

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